KFC - Chatham Horstead Retail Park

Welcome to the KFC - Chatham Horstead Retail Park, located in the bustling Horstead Retail Park on Maidstone Road, Chatham. This fast-food joint needs no introduction, but the experience can be quite a mixed bag based on various customer reviews.

Location and Contact

  • Address: Horstead Retail Park, Maidstone Road, Chatham, ME5 9
  • Phone Number: (163) 447-7367

While KFC is known for its iconic fried chicken, the Chatham location has recently faced scrutiny. Customers have expressed frustration over service issues, particularly with the automated kiosks that seem to complicate rather than streamline the ordering process. For some, a simple visit turned into a test of patience and endurance.

Reviewers have shared experiences highlighting a series of operational hiccups: from long waits to incorrect orders and even allegations of poor food hygiene. One customer lamented finding black hairs in their chicken, while another highlighted the dissatisfaction stemming from staff behavior and service delivery. Such feedback raises serious concerns about the operational standards being upheld.

Among the positive aspects noted, some diners enjoyed the taste of the classic dishes that KFC is famous for. The crispy fried chicken, seasoned to perfection, can still evoke fond memories of the brand’s rich culinary heritage. However, with many customers calling for more attentive service and better training for staff, the foundation that should accompany this iconic taste seems to be faltering.

As a food reviewer, it’s disheartening to see that a brand synonymous with delicious fried chicken could face such public dissatisfaction. The potential is there, but it’s overshadowed by the numerous complaints regarding cleanliness and customer service. For those craving KFC in the Chatham area, you might want to weigh your options carefully or consider a trip to another location.

In conclusion, while KFC continues to be a beloved choice for fried chicken, the experience at the Chatham Horstead Retail Park location may leave you yearning for improvement. The atmosphere of anticipation while waiting for your meal shouldn't come with the anxiety of what's being served or the service you receive. Here’s hoping they listen to their customers and strive for the quality that KFC has always stood for.

KFC - Chatham Horstead Retail Park Menu

Location

Address: Horstead Retail Park, Maidstone Road, Chatham, ME5 9
Phone: (163) 447-7367

🕓 Work Hours
MON 15:00 - 22:45
TUE 15:00 - 22:45
WED 15:00 - 22:45
THU 15:00 - 22:45
FRI 15:00 - 22:45
SAT 15:00 - 22:45
SUN 15:00 - 22:45

Last Reviews

  • Author: Ivo Kostadinov

    19 February 2025

    Stupidity. people staff working kiosks busyNone of them bothered to take our order.I did NOT want to order on the kiosk anywayIt's stupidly kiosk. It's complicated to find what you need anyways. Would be quicker on the tillThey are not even trained to deal with customers.Order at tills should be back !

  • Author: Anthony

    19 February 2025

    Worse KFC in England all foreign staff all rude and can't even get a order correct then I was told sorry were waiting for chicken to cook lol don't lie when it's behide you the was told. Oh. Sorry I'm. New but I've seen you in here for months lol head office shall be getting the pictures of the ladies scratching her ass hahaha how was she trained I told them. Keep the food and money

  • Author: Nicola

    19 February 2025

    Absolutely disgraceful!! I found BLACK hairs in my chicken they were rude from start to finish at the drive through AND they forgot the beans and replaced them with gravy my son is allergic to gravy and now we sat in the hospital thank you very much this is horrific service I WOULD NEVER BUY FROM HERE AGAIN!! very disappointed just gonna go mcdonalds from now on!!!

  • Author: Alexandra Grumezescu

    19 February 2025

    Witnessed the staff outside smoking wearing the same gloves they use to prepare the food.They are mixing the orders, checking them out as fulfilled but customers still waiting.Bad service I will try other kfc places but not this one